Thank you for shopping with Al Najaf Mart. We are committed to providing high quality toys and excellent customer service. Your satisfaction is important to us, and we want every shopping experience to be simple, safe, and enjoyable.

Please read our Refund and Return Policy carefully before placing your order.

📦 Return Eligibility

You may request a return if:

✅ The product is damaged during delivery.

✅ You receive the wrong item.

✅ The product has a manufacturing defect.

✅ The product is incomplete or missing parts.

To qualify for a return, the item must:

Be returned within 7 days of delivery.
Be unused and in its original condition.
Include all original packaging, accessories, manuals, and tags.
Be accompanied by proof of purchase or your order number.

❌ Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns for:

Used or damaged products caused by the customer.
Products without original packaging.
Items damaged after delivery due to misuse.
Clearance, sale, or promotional items unless they arrive damaged or defective.
Products returned after the eligible return period.

💰 Refund Policy

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved:

✅ Your refund will be processed within 5 to 10 business days.

Refunds will be issued using the original payment method whenever possible. If this is not available, our customer support team will contact you to arrange an alternative solution.

🔁 Product Replacement

If you receive a defective, damaged, or incorrect product, we will gladly replace it with the same item, subject to stock availability.

If the product is unavailable, you may choose:

A full refund.
Store credit.
An alternative product of equal value.

🚚 Return Shipping

If the return is due to:

✅ Our mistake.

✅ A damaged product.

✅ An incorrect item.

Al Najaf Mart will cover the return shipping cost.

If the return is requested for any other reason, the customer may be responsible for the return shipping charges.

📷 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of receiving your package.

To help us process your request quickly, please provide:

Your order number.
Clear photos of the product.
Photos of the packaging.
A brief description of the issue.

📞 How to Request a Return

To start a return or refund request, please contact our customer support team.

Email: alnajafmart1@gmail.com

Phone: 03065868989

Please include:

Your full name.
Order number.
Contact information.
Reason for the return.
Supporting photos, if applicable.

Our team will guide you through the return process.

⏳ Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return according to this policy after receiving the product.

📦 Non Delivery Issues

If your order has not arrived within the estimated delivery time, please contact our customer support team.

We will investigate the shipment with our courier partner and provide an appropriate solution.

🛡️ Quality Assurance

Every product listed on Al Najaf Mart is carefully selected and checked before dispatch. We strive to provide safe, durable, and high quality toys for children across Pakistan.

If you ever experience a problem with your purchase, our team is ready to assist you promptly and professionally.

📍 Nationwide Service

Al Najaf Mart proudly delivers children’s toys across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, and many other cities and towns.